I. Overview

Our refund policy is designed to protect both our customers and our digital products/services while ensuring fair business practices. This policy covers software licenses, templates, implementation services, and consulting services.

 

II. Eligibility for Refunds 

1. Software Licenses & Templates

  • 14-day money-back guarantee from purchase date
  • Must not have been activated or downloaded
  • Trial version must have been tested before purchase

2. Implementation Services

  • Refund available only before project kickoff
  • 50% refund if cancelled during requirement analysis phase
  • No refund once development/implementation has begun

3. Consulting Services

  • Full refund if cancelled 48 hours before scheduled session
  • No refund for completed consulting sessions

III. Non-refundable Items 

  • Activated software licenses
  • Downloaded templates
  • Customized solutions
  • Completed implementation phases
  • Training sessions already delivered
  • Emergency support services
  • Discounted or promotional items

IV. Refund Process

  1. Submit refund request via email with order details
  2. Our team reviews the request within 3 business days
  3. If approved, refund processed within 5-7 business days
  4. Refund sent to original payment method
  5. Processing fees (if any) will be deducted

V. Special Circumstances 

  • Technical issues: Full refund if problem is on our side
  • Service unavailability: Prorated refund for subscription services
  • Project cancellation: Case-by-case evaluation
  • Force majeure: Handled according to contract terms

 

For refund requests or questions:

  • Email: lettalk@wblgroup.net
  • Response time: Within 24 business hours
  • Business hours: Monday-Friday, 9 AM – 6 PM (GMT+7)

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